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R5 problems in cold weather

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Iryna199 New Member • Posts: 1
R5 problems in cold weather

Hi everyone! Can you please advise how can I solve my problem with R5?

I was shooting outdoors recently, it was pretty cold. I can't say for sure how bad it was. I spent around 15 minutes outdoors shooting b-rolls and then got into the house and continued shooting indoors. I didn't notice that the lens got fogged right away so I shot for around 2 minutes shot and let the camera adjust the temperature inside. But when I checked the footage on my laptop later on, I figured that the files are corrupted. The file size seems to be okay, but the footage got artifacts, like stripes and glitching for 1 frame duration literally every 30-40 seconds and it's through all the footage that I got after that first shot with the fogged lens...

I am at the place now, where I can't travel to any service center, in the middle of nowhere and I am in need to shoot more footage in a few next days...

Please, help me to understand what is this and if it's possible to avoid this issue somehow.

I also tried to transcode these corrupted files, but encoders return me "error retrieving frame".

I am in despair, as this camera is brand new, I just recently bought it before this trip and my project is in danger because of this issue.

Canon EOS R5
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