DXO Photolab Hangups on Sony ARV

Started 2 months ago | Discussions thread
ForumParentFirstPrevious
Flat view
gary payne Senior Member • Posts: 1,026
DXO Photolab Hangups on Sony ARV

Just back from Chile with over a thousand images with the new Sony ARV body and 600mm f6.3 I popped my SD card into my iMac and was doing just fine until I came to the point where - for the sake of comparison - I began shooting with the medium compression raw format.  At that point the DXO PL5 alerted me that it couldn't open these.

I assumed this new body wasn't fully supported by PL5, so I checked the new PL6 specs and though these compressed raws weren't mentioned specifically the DXO promotional paragraph stated the Sony ARV was added as a supported camera.  So I bought PL6 ($219!!) and installed it from the download and moved it to "applications" which brought up the PL6 icon on my desktop as expected .  But I cannot get it to open either by itself or by selecting a few images and asking DXO to open them.

My Mac meets all the criteria for operation, using just-updated Monterey and 32GB of RAM.

I asked DXO for support early this morning and so far it has only acknowledged my request.  Any thoughts?

I'm famous for operator error in all its forms.

Gary

 gary payne's gear list:gary payne's gear list
Olympus E-M1 Panasonic G85 Olympus E-M1 II Sony a7 III Sony a9 II +15 more
ForumParentFirstPrevious
Flat view
Post (hide subjects) Posted by
ForumParentFirstPrevious
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow