Missing options on r5

Started 2 months ago | Questions thread
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Sophie26 New Member • Posts: 12
Missing options on r5

Hello! 
So I recently purchased the R5 after years and years of holding back. I feel it’s a camera I can grow with and I’m really pleased! 
But there’s s bit that has put me in a right pickle. Some of my options on the menu/ settings are missing. So I thought ‘Oh, let’s start at the beginning and factory restore’

…but this is missing too! 
 Totally confused and it’s probably something so, so, simple but I just can’t understand and see where I’m going wrong! 
Please save my sanity!

pics for ref;

The factory reset should be in the ‘yellow’ and I should have 7 main group colour settings/menu?

baffled!!!

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Canon EOS R5
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