HUGE frustration with Techart's complete lack of interest in providing tech support!
2 months ago
I watched the https://www.youtube.com/watch?v=zOBM1w6LlrM video that was posted on YouTube 5 months ago on the updated Techart Pro adapter that is supposed to work with my Sony A1and my Voigtlander 50mm f1.0 lens. The problem that I'm experiencing is that I can't get the adapter/lens combo to work at f1.0, it will only do f2.0. I gathered in passing from the video that, because the Voigtlander is such a fast lens, I had to first set the aperture on the lens to f2, then reset the aperture using the aperture dial on the camera body to f57, take a few shots and then reset the aperture to f2 on the lens. I believe I followed all the instructions correctly but if I missed something, please do let me know. However, THAT IS NOT WHERE THE PROBLEM LIES. When I checked on the Techart site whether the correct iteration of firmware was available for download on my Mac, I found that the update on the site no longer worked because it allegedly had not been updated recently (although presumably it worked just fine 5 months ago. So, long story short, there is, I believe, absolutely no way to program this lens so that it functions as I want it to. Please tell me that it's just my technical incompetence (though I doubt it, because the friend who tried to figure this out is my IT support guy and he has NEVER failed to solve a computer problem, however complicated it might be). So, if the operator error hypothesis does not explain my woes, what does? Finally, what's really frustrating about all this is that there is no way of communicating with Techart because they have their clever "no tech support philosophy" as an impenetrable defense system to shield them from their customers. So I'm reduced to foolishly shame them on this site, which is of course not going to work very well. Do I REALLY have to wait another six months until Techart gets their act together to finally be able to get the adapter to work properly? With apologies to the moderator, this is my first post, I trust I have not transgressed any community guidelines. And to all of you out who have plowed through this message, thanks and HEEEEELP!