About the communication at Fuji EU

baobob wrote:

I never received any feedback after my 2 mails.

If you add that quite many tricks and tips are anyway missing in the manual, plus quite often function description difficult to understand to say the least (eg clear explanation of AF settings ...) the conclusion on the present status of Fuji communication overhere is far from brilliant.

May be some Fuji manager will read my text ??

Bob

Regardless whether there is a solution or not, it should be good corporate practice to reply to serious questions and issues submitted to a manufacturer. Even if it is "sorry we have no solution".

I am also an interested customer and sometimes approach manufacturers with questions or ideas.

Personally, I cannot complain about Fujifilm as I once approached them with a technical proposal and got a reply. My proposal was forwarded to the HQ (they said...) but of course from then, I never heard back. The Fujifilm repair center that I used with my XF 55-200 was also friendly and helpful.

From Godox, I never received anything back upon writing them messages. Black hole. Same about Viltrox recently. From Venus Optics (Laowa) on the other hand, I got a reply to one question, they were very nice, whereas with another issue, I heard noting back.

Mostly, you need to use a "dot info" address, and It may all depend on the individual having to sort the incoming mail :/

On the other hand, the risk of corporate statements going public, out of context, may be a major reason not to reply to every request. Corporate communication is usually a matter of professionals and strictly controlled. I always ask whether I am allowed to report the technical topic in a public forum or not. But of course they cannot trust everyone.

Martin