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refurb warranty info

Started 4 months ago | Discussions thread
nnowak Veteran Member • Posts: 9,076
Re: refurb warranty info

Larry Rexley wrote:

bgreg wrote:

Some days ago , in a thread here, there was some question about the canon 1yr warranty on refurb cameras. I never did see a definite conclusion concerning this question. I have noticed that canon USA no longer states 1yr warranty in black and white on the site. I have been unable to communicate with canon USA to inquire about a warranty as their chat service is always a ridiculously long wait . If the expected wait time says 56 minutes, it will still be 56 minutes after 56 minutes. Same with the phone queue. Does anyone know if there is still a 1yr warranty on refurbs ?

I think there was no conclusion, as nobody shared an experience of getting a confirmation from Canon that the warranty would be honored. Some posted that they received a warranty with their refurb that had wording that did not seem to guarantee they would honor the warranty, at least replacing a defective unit completely within the warranty period (they do not seem to repair units any more).

I don't think Canon ever did repair M bodies and lenses in the US.  As far as I can tell, warranty claims with M gear have always been just swapped with a refurbished unit.

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