DPReview.com is closing April 10th - Find out more

Service time for (higher end) camera and gear

Started 6 months ago | Discussions thread
OP Bikeridr Forum Member • Posts: 76
Small dent in Canons service reputation

Well, I got my camera back last Thursday and it functions fine now. Had to undergo a "brain surgery" as they replaced the CPU.

My RF100 F4L, however. There is where I'd say there is a dent in Canons service reputation.
When collecting my camera, I asked for the status of my lens, which is still in Sweden.
Got message yesterday that "it is still under service", but if I would like to pay €75,- they would get it finished in 3 days. Well, the lens has been away for 5 weeks tomorrow, and, as how I interpret their message, they haven't even started on it.
This is warranty work, the lens had less than 2000 exposures through it.

I'm not mad, just disappointed..

-- hide signature --

Bikeridr - Happy amateur photographer

 Bikeridr's gear list:Bikeridr's gear list
Canon EOS 5D Mark II Canon EOS M100 Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 400mm f/5.6L USM +9 more
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow