Topaz Question

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Flyfisher100 Forum Member • Posts: 68
Topaz Question

Question for you computer folks:

I just purchased a new HP ProBook 450 G9, with 32 GB RAM, 1TB SSD and an Intel(R) Iris(R) Xe Graphics with Windows 10.
It runs everything well (and fast) EXCEPT for Topaz D, S, G. I’m using the free trial version of Topaz and feel like I want to buy the package but here’s the problem: All the Topaz apps will load, show an image but when it finishes processing the screen is black. If I zoom in on a small (about ½ of the image or less) part of the image it works perfectly. If I use the “split view” at full frame, the “before” image appears but when I slide it over, the “after” image is black. Zoomed in it works well.
I have talked to a HP trouble shooter, he remotely took control of my computer, ran several diagnostics procedures and everything checked out ok. I talked to a Topaz guy, and he said that everything is OK on their end “it’s a hardware problem.”
This computer is well above the minimum requirements set by Topaz, and I have read, online, that the video card should be more than enough to run photo editing.
I use Affinity Photo and it runs fine.
I recently switched to a Sony RX10 IV and really need the Topaz apps.
Any thoughts, ideas, help would be appreciated.
I’m old and not very computer savvy so, please, keep it simple.


Panasonic Lumix DC-G9 Sony RX10 IV
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