Amateur "repairs" from Sony Pro Service

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PCN2039 Junior Member • Posts: 40
Amateur "repairs" from Sony Pro Service
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I have used CPS and NPS for repairs and had great experiences with them.  Prompt, proper repairs.

Sony Pro Services has been a horror show.

Sent in two lenses and a week later get back one zoom lens and there's something rattling inside the lens.  Returned it and they will try to fix it again.  This is very inconvenient as it may take 2-3 days (if there are no parts to order) and it is my most used lens.

Just got the second lens back and when I adjust the aperture I hear a very obnoxious ratchet sound.  If I switch it to clickless aperture I hear metal on metal.

Who can I contact to get proper pro service from Sony?

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