Weird black line/artifact in photo? (XT4 + Canon FD)

erikjanneman wrote:

Yes, I supplied them with samples every time. One time took my SD card to the store where they could take the files right of there to send on to the technicians.

To be honest I have little trust remaining that they will figure it out. Also because they claimed to have fixed it twice now and the opposite was true.

I just want them to replace the camera. Honestly I also expected the camera store (cameranu.nl) to just give me better service then this. It is nice that they give me a loan camera, but if you put everything together (the time that several employees put in checking it out, and talking with me + fujifilms time + sending costs several times) I feel it would have just been cheaper if the replaced it sooner.

I am also a customer there since they were just starting out. Bought 2 cameras there, 4 lenses and many accesoires. Now they are much bigger and have several locations in the Netherlands and I feel their support has not become the better for it. Everyime you contact them you get a response from someone else...

I have just sent them another email after they promised to keep me updated in their last email, and not having heard anything in a month.

Luckily you live inside EU  like the shop - customers do have some legal rights. You clearly have got a defective camera. It has taken too much time and they try to forget you because they can not repair the camera.

Money back or a new camera are the possibilities they legally have.  If there is a shop somewhere close to you it can help if you visit it in person... emails are too easy to forget.

May the force be with you