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Weird black line/artifact in photo? (XT4 + Canon FD)

Started Dec 20, 2021 | Questions thread
OP erikjanneman Forum Member • Posts: 64
Re: Weird black line/artifact in photo? (XT4 + Canon FD)
2

So since I last posted a few months ago, the problem has cropped up again. Just to summarize:

  1. Camera was purchased in Summer 2021.
  2. The problem first presented December 2021.
  3. I took the camera back to the store in February 2022.
  4. They sent it to Fujifilm Netherlands. 2 weeks later it came back saying they found nothing, but they updated the firmware and "adjusted" the sensor.
  5. I picked up the camera and tested it for one day, with new SD cards. Same problem presented again.
  6. I gave it back, and they sent it to Fujifilm Netherlands again, who sent it to Fujifilm UK.
  7. About 2 months later they sent it back to me, without letting me know what they did. They said "we found the problem and fixed it".
  8. So a week after I received it I tested it out again, and the problem presented again. The problem presents with different lenses and different SD cards. So it is definitly a problem with the camera.

I have now sent it back to the store again and said I expect them to replace the camera. They are making a big fuss that they normally should get 3 attempts to repair. I disagreed.

They then said they will send it to Fujifilm again, they will take a look, but will not try to repair it again. Just confirm something is wrong, and then I will get a new one. It has something to do with Fujifilm crediting them for the camera or something. In the meantime they would send me a loan camera (XT3), which they did. Over a month has passed and I have not heard a peep out of them regarding the XT4.

So will send them another email asking whats up. I really hope I get a new XT4 back for my vacation middle of August...

If anybody has tips on how to deal with it let me know.

 erikjanneman's gear list:erikjanneman's gear list
Fujifilm X-T4 Fujifilm XF 18-55mm F2.8-4 R LM OIS Fujifilm XF 10-24mm F4 R OIS Fujifilm 50-230mm II Venus Laowa 65mm F2.8 Macro +10 more
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