So I contacted Peak Design and PolarPro about the same problem...

Started 9 months ago | Discussions thread
Dan W Senior Member • Posts: 1,148
Re: So I contacted Peak Design and PolarPro about the same problem...

neod wrote:

I recently inherited two camera strap clips from a friend: a Peak Design Capture and a PolarPro Traverse. Unfortunately, he didn't save the longer hex screws for the Capture and had switched the Traverse to the shorter thumb screws to fit on his thin backpack strap without sticking out, and my thick straps definitely needed the longest screws available.

So, my idea was that of course these screws aren't custom size, they have to be US standard imperial or metric size and all I need to do is ask each company which size screws they use so I can just pick them up on the cheap at my local HD or Lowes, or if not, perhaps I can just buy couple from them?

Peak Design:

  • I clicked the support page and found the chat button.
  • No wait on chat... I asked my question and was told they are M8
  • "But wait a sec... we can just mail you some, here, use these code to order them for free" (I am paraphrasing.)
  • Order placed while I am still on chat and I profusely thank the rep for his help!

PolarPro:

  • Support page has 3 options...
  • #1 Chat: The chat button didn't work; I tried multiple browsers and no luck.
  • #2 Email: I email and got a canned response that tickets are responded to "within 12 hours"... but I don't hear back until around the 36 hour mark, basically get told that the Traverse fits all size straps ("1-15mm thick") and they kinda ignore my question about either getting the size of the screws or if I can buy a pair from them.
  • #3 Phone: I call (3 times!) and give up after being on hold for up to 20 minutes without anyone picking up...

To me, both of these manufacturers / direct retailers make high quality but very expensive stuff. I do own a couple of PolarPro filters, one of which is more expensive than my 50mm lens! I don't own any Peak Design gear, because I have also thought that their accessory stuff is just too expensive for me. In either case, I don't think it's much to expect a decent level of support... but one company far exceeded my expectations and the other just disappointed me.

Just sharing my experience. Thanks for reading!

I have a peak design shoulder strap and a hand strap form them. Both I like a lot because it takes just seconds to switch one out for the other. The only issue I have with the shoulder strap is its made out of the same stuff a common seatbelt is made from (soft and wide, thats a good thing) but they sandwich a padding around the middle that makes it really stiff in that area so when packing it in your bag while attached to the body, it get kinda funny trying to get it packed in a tight bag. a small but real issue for me. But not enough issue to not use it when I want a shoulder strap. The hand strap I love and stays on my camera 80% to 90% of the time. Its comfortable, allows me to have a lot of the weight distributed to the back of my hand instead of grip fatigue with heave f/2.8 zooms or my 100-500 zoom.

 Dan W's gear list:Dan W's gear list
Canon EOS R5 Canon RF 50mm F1.2L USM Canon RF 35mm F1.8 IS STM Macro Canon RF 24-105mm F4L IS USM Canon RF 70-200mm F2.8L IS USM +3 more
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