Problem with big files on Canon R3?

Started 10 months ago | Questions thread
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John Th New Member • Posts: 8
Problem with big files on Canon R3?

Hi,

I have the following problem with my new Canon R3 and I think that this is due of the size of the file(s).

1. Shot a big video on the CFExpress Card ένα (mine was/is 4,44 GB)

2. Connect the camera to PC via USB

3. Attempt to download the above video

Expected:The video shows on the computer and on the card as 4,44 GB

Actual:The video is 0 (zero) bytes

Note:If we use the in-camera function „Copy Files” and we copy the file to an SD card present on the 2nd slot, then we can see and download the video correctly - all the 4,44 GB.

What is happening?

The camera has the latest firmware: version 1.1.1

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