R5 freeze-up solution?

Started 4 months ago | Discussions thread
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CWaterston Regular Member • Posts: 240
R5 freeze-up solution?

So clearly a lot of R5 users are experiencing random freeze-ups, particularly after the 1.5 firmware updated. Search the net and you'll see.

Here's a solution apparently offered by Canon:

Ok so I chatted with Canon support today. This was what I was instructed to do:
Reset camera under wrench menu 5 “Basic Settings only”, clear custom functions and custom settings under next menu (camera) 3&5. Turn camera off. Remove battery pack, memory card and lens. Hold down shutter button for 20 seconds. Put battery, memory card and lens back and turn camera back on. I accidentally did not clear custom settings only custom buttons. I have been playing and it seems to be working well at this point. No freezes yet but I won’t have time to put through paces today. I figure if it comes back I will repeat the above while clearing custom settings as i mentioned above I missed that step. Will update this post if I have additional input. I was advised the firmware will of course remain 1.5 after resetting. I won’t get into any technical about what this might or might not be doing as I am just trying to solve this issue with Canons help.

Located here:


If you try this, please let us know whether it works. You will, of course, lose all of your custom settings.


Canon EOS R5
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