I can't get "Mass Storage" on my A7S3

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Surfcat New Member • Posts: 2
I can't get "Mass Storage" on my A7S3

I'm trying to upgrade the firmware on my A7Siii.  I think I have done everything correctly but when I go to USB and USB connection, I get the following:  "This operation or setting not available as follows"  Below that are two grey bars, "PC Remote" and below that "On"

I can't seem to turn this off, or back out of it or get any other options, and I can't upgrade the firmware unless I get "Mass Storage."   Lost and need help.  Thanks in advance.

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