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T3I - images not downloading

Started Nov 21, 2021 | Questions thread
stevet1 Senior Member • Posts: 1,300
Re: T3I - images not downloading
2

HRC2016 wrote:

I'm trying to assist a friend with a Rebel T3i and could use some assistance.

He recently went on a trip to California and took several hundred pictures. Pictures from other trips were still on the SD card.

When viewing images on the camera everything seems fine.

When plugging the camera into the computer via the supplied USB cord, images from the California trip do not show up on the computer (using the default photo viewing software). Images from other trips do.

Same results on another computer, and when using a card reader instead of the cord.

No error messages or warnings are displayed.

Any thoughts?

The card is Sandisk bought from Adorama about a year ago. He's been able to view/download images prior, so I don't think the card itself is the problem.

Is there any Canon specific software that he should try (for downloading and viewing)?

Thanks in advance.

HRC2016,

Were the pictures taken in in RAW format perhaps?

Can you tell if they are there by using Windows Explorer?

If they are RAW files instead of jpgs, you can try using Canon;s DPP4 software.

Steve Thomas

 stevet1's gear list:stevet1's gear list
Canon EOS Rebel T8i (EOS 850D) Canon EF-S 55-250mm f/4-5.6 IS STM Canon EF 50mm F1.8 STM Canon EF-S 18-135mm F3.5-5.6 IS USM
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