Issue with RF 24-105 L

Started 3 months ago | Discussions thread
OP f8f8f8 Regular Member • Posts: 192
Re: Issue with RF 24-105 L

I have to correct one statement that I made above. After checking my notes I see that John from Canon CPS did indeed call me on 10/7/2021. He said that he received the pictures thet I sent to them and he is forwarding them to the repair technician. He also said that they are paying attention. I do not want to misrepresent any part of this situation, hence I felt compelled to correct my prior statement that Canon didn't initiate any contact with me.

One new idea that came to me this morning is to request that Canon email me the results of their resolution tests on my lens. That would probably speed up the repair process if I could see the results they are getting that they feel is in spec. I have a feeling that they will not be willing to share their test data, but its worth trying to obtain a copy so that I can see their results and what they think is in spec.

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