Possible Botched Repair

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BrentSchumer
BrentSchumer Senior Member • Posts: 4,147
Possible Botched Repair

I paid for an out-of-warranty replacement of my A7RIII's rear command dial in July, as the dial developed an issue where it put up resistance to turn, would seize up, and would trigger the four-way directional buttons when I moved it.  My local pro shop charged me for a dial replacement.

When I got the camera back, it worked great for a macro session or two...and then exhibited the same issues a few days later.  I posted here and elsewhere asking what I could be doing to break a brand new dial.  The repair shop agreed to replace the dial free of charge given the quick degredation.

That brings us to last week.  After about a month of waiting, I dialed the shop for an estimated repair time.  They indicated that the part was back-ordered with no ETA and could not even estimate when the fix would be complete.

Then a call the very next morning: my camera had been fixed with the back-ordered part and was ready for immediate pickup.  What a surprising turnaround!  I picked up the camera and...ran into the exact same issue.  One great session with camera and then the wheel seized up the next day.  I was very careful to keep perspiration off the dial, did not wipe down the camera, transported the camera in a padded bag, and stored it on a shelf out of the sun:  there was no possible "trigger" for mechanical failure.

Was this all in my head?  I stopped by the local Best Buy, tried every Sony camera, and confirmed that the back wheels where supposed to turn like butter.  My shocked conclusion was that this well-regarded official Sony pro shop might have skipped parts replacement both times to clean and lube the dial, confirm that it turned, and then called it fixed.  Otherwise, how could three dials exhibit the exact same issue so rapidly?

The shop agreed to a repair "redo," which will put my camera out of commission for an unknown length of time.  Has anyone else experienced a similar issue and found a resolution?

 BrentSchumer's gear list:BrentSchumer's gear list
Sony RX100 VI Sony a7R III Sony FE 55mm F1.8 Venus Laowa 100mm F2.8 Macro Tamron 20mm F2.8 Di III OSD +1 more
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