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got new canon R but having trouble with getting files off camera

Started Aug 16, 2021 | Questions thread
Karl_Guttag Senior Member • Posts: 1,883
Re: got new canon R but having trouble with getting files off camera

simonharris wrote:

Hi All,

I went out with my Canon R today and shot a few frames. I have come back and lugged the camera in via USB. When I go to the windows file manager, the camera is not shown. I have tried all manner of disconnecting, rebooting etc, but it isn't showing up EXCEPT on one occasion when it showed up but said there were no files on the camera. There are definitely files on the cam, I can cycle thru them. Is this a known issue with the R?

On my 5D i just click on the cam in file manager and 100% of the time it takes me to the files......

Anyone had this issue? Am I meant to use the EOS utility to get the files off the camera?

I dont want to do that frankly. Any ideas?

A few things that might help debug the problem:

  1. Is this a PC or a Mac? 
  2. Did you turn the camera on after connecting the USB cable and do you see the computer symbol on the back display? The camera must be ON to connect to the computer. 
  3. Did the computer ding or display an acknowledgment of something connecting to the USB port?
  4. Are you using USB C to USB C or USB A to USB C cable? Both should work but it might help in the debugging. If C to C and the PC has PD, then the green light of charging should come on when the camera power is off. 
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