Why I believe Olympus/OMDS is dead/inactive

Started 2 months ago | Discussions thread
Funny Valentine
OP Funny Valentine Senior Member • Posts: 1,107
Re: Recent comment from someone trying to get it resolved

MacroDonata wrote:

"DanDare" posted this comment last week:

"Here is an update.

As of today, May 4th, I've had no reply from Apple since I raised the issue back in February in a support call.

Today I called Apple Support and told them that Olympus Tech Support had assured me in early February that they had given all necessary data to enable RAW support to all the Image editing software providers so I asked why has Apple not included RAW Support in the latest version of MacOS 11.3.1 released 26th April? I also pointed out that as well as the E-M1 Mark III, none of the Olympus cameras introduced after the M1X have RAW support, the MiX was the last camera to have RAW support included in MacOS.

I ended up talking to a second level tech support person who said he would escalate this to the appropriate Engineering team and promised me a reply later this week.

It does seem strange that the M1X is the last Olympus camera to be supported and yet every other manufacturers cameras introduced after that are now supported by MacOS."

This does not appear to be a problem created by Olympus. I have no idea why Apple is dragging their feet, but it isn't just Oly that is being ignored.

The real question is why OMDS is going through the Apple support procedure, and why the process wasn't initiated by Olympus themselves ?

Em5.3 and em1.3 were cameras released by Olympus, not OMDS.

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