OM-D-S Gmbh - warranty query?

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Adrian Harris
Adrian Harris Veteran Member • Posts: 6,330
OM-D-S Gmbh - warranty query?

I have just registered my new Olympus 60 Macro lens with the new company (OM Digital Solutions GmbH) and can not understand if any extended warranty applies?

Details regarding my purchase -
1) I bought this lens on the 2nd January 2021 (when the new company took over).
2) The UK is no longer a member of the EU (from 1st January 2021).

Below is the relevant warranty section from the Olympus Club consumer website:

6 Months Extended Warranty

NOTE: Due to the transfer of the Olympus imaging business with effect as of 1 January 2021, the imaging business will be seamlessly continued by OM Digital Solutions GmbH (press release: This will not have any impact on Olympus' warranty obligations for products purchased prior to 1 January 2021. Olympus therefore remains the contractual partner for such obligations under this 6 Months Extended Warranty and OM Digital Solutions GmbH will process warranty cases for Olympus.

The 6-Months-Extended-Warranty only applies to the following Countries: EU, Norway, Russia, Serbia, Switzerland, Ukraine.

The extended warranty only applies to Olympus PEN bodies and Olympus OM-D camera bodies purchased from 1.6.2013 to 31.12.2021, Olympus Stylus compact cameras purchased from 1.12.2013 to 31.12.2021, Olympus Four Thirds lenses and Olympus Micro Four Thirds lenses purchased from 1.12.2013 to 31.12.2021.

1. Content

The 6-Months-Extended-Warranty prolongs the warranty period of the implied statutory warranty during which customers can assert claims for defective/faulty deliveries under the local law applicable to the customer. The 6-Months-Extended-Warranty is not an independent additional warranty and it is without prejudice to any additionally applicable manufacturer's guarantee. The 6-Months-Extended-Warranty starts on the day on which the implied statutory warranty period ends. After that day claims can be brought by the customer for an additional period of 6 months. The customer has to provide proof of the purchase date to make any claims under the 6-Months-Extended Warranty. Should the customer have been granted an extended warranty period in respect of the same product also under another extended warranty promotion the warranty periods may not be cumulated and the extended warranty period for the product shall be the longer of the two periods.

2. Conditions of warranty extension

The customer has not unsubscribed from the Newsletter when making a claim under the extended warranty. This condition is without prejudice to the customer's right to unsubscribe from the Newsletter at any time. Participation in the campaign is voluntary. Each participant agrees to be bound by these terms and conditions. OM Digital Solutions reserves rights to change terms and conditions with prior notice to the customer.

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