Nikon trade-in program

Started 3 months ago | Discussions thread
John Schulte Regular Member • Posts: 454
Re: Nikon trade-in program

I am glad you had a good experience with Nikon on the trade in. 
It gives me a little lift as so far, I have been waiting for a Z7ii after sending in my Z7 in mid December. 
The Z7ii is on back order which doesn’t bother me at all. I can wait.
but...
I have not received any communication from Nikon about my return being received properly. I do have the tracking that shows it arrived at Nikon. I then expected an email acknowledging the receipt of the trade in but heard nothing. 
calling Nikon did not help- they could not tell me the status of my return. 
In this day and age, a confirmation email of trade-in received would be nice. 
If they would let me know it was received I would be fine and relax about it- I have no problem about the back order but a little communication would be nice. 
bottom line- I have to wait for new camera to ship before I find out if they really have my old one.

Am I a little crazy? Seems a little lack of customer service or someone dropped the ball. 
so.... I wait. That is my only option at this point. 
Just my experience- hoping yours is better. 
regards,

john

 John Schulte's gear list:John Schulte's gear list
Nikon D7200 Nikon AF-S Micro-Nikkor 105mm F2.8G IF-ED VR Nikon AF-S DX Nikkor 18-140mm F3.5-5.6G ED VR
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow