Capture One V.20 test - can you try this?

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Bbawt1 Forum Member • Posts: 94
Capture One V.20 test - can you try this?

I'm trying to get support from C1 on an issue I discovered using V.20 (build 13.1.3 on W10). I described a bit of what happens on this thread but got no responses: https://www.dpreview.com/forums/thread/4544374

Wondering if anyone can try this experiment:

  • import a .jpg file (must be .jpg - problem doesn't occur on raw files)
  • on the background layer make any adjustments, but be sure to make some adjustments to Clarity and Structure
  • Grab a healing brush and zoom in and make some heals (this creates a new healing layer)
  • Experiment zooming in and out between "Fit" and 400% zoom 

Do random black rectangles appear, sometimes disappear, sometimes stay? I have installed this version on a 4 y.o. desktop, a Surface Pro, and an ancient old laptop.  This happens on all three.

If I reset Clarity and Structure, I don't have the problem.  C1 advised to turn off OpenCL in preferences, but that doesn't not fix the issue.  They have not responded to my follow up questions.

Thanks.

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