So I sent my RX10IV cam in under warranty

Started 4 months ago | Discussions thread
Bill Borne
OP Bill Borne Forum Pro • Posts: 44,620
Re: So I sent my RX10IV cam in under warranty

Chris 222 wrote:

Bill Borne wrote:

Chris 222 wrote:

Bill Borne wrote:

  • Then yesterday I get this email

Hello William,

Thanks so much for your patience. After a close inspection of your item, we've determined that a repair is not possible.

Reimbursement for your item will be sent to you by check and will arrive to you within 5 business days via USPS mail. Please note that your item will not be returned to you.

If you have any questions or concerns about receiving these funds, call us at 1-877-WARRANTY (927-7268).

Sincerely,

SquareTrade Claims

Whats the amount??????

Guess I have to call....maybe I would rather keep the cam? It does still work

Hi Bill,

The last SQ claim I made was years ago but it went way better than this. They have been bought by Allstate since, if memory serves.

Still, I do not understand why they did not communicate the check amount to you. Makes no sense. Have you called them or done an online chat?

When did you buy this cam? Over one year before the drop?.

I will call tomorrow

Bought the cam a while ago but had 3 yr accidental policy

OK thanks.

I was just curious to know if the accident had happened within the first 12 months, during which many warranty providers send you to the manufacturer warranty.

I'm afraid Sony would have charged you an arm and a leg in that case.

last month of 3 yr warranty. Could not tell me how much over the phone

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Bill
"Life's Too Short to Worry about the BS!"
So I Choose my Battles
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Using Rx10 IV at Present

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