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My wives phone went black

Started Nov 26, 2020 | Discussions thread
I2K4
I2K4 Senior Member • Posts: 1,441
Re: My wives phone went black

No experience with that phone but often use Android Recovery Mode when A phone or tablet has a problem (or even just slows down.) Once charged, or on a charger cable, restart the phone using hardware key sequence shown. Best to first try "wipe cache partition" because it flushes and rebuilds the system cache without deleting anything or changing any settings - navigate using the hardware Vol buttons and select using the Power button. On devices that support it, I do Recovery Mode cache wipes every few months or when noticing any operational issues.

Hard reset ("wipe data / factory reset") is a last resort because it restores the device to "out of the box" configuration and preinstalled apps, deleting everything else. If there's important personal data, photos, etc. on the phone not backed up elsewhere (why the heck not?) try to connect the phone to a PC to extract and save what you can. Also requires logging back in to the same Google Account (be sure to know how) to activate the device afresh.

The above is standard Android, while I think some Samsung models have extra diagnostic and recovery software and support manuals online.  Does look like a hardware problem from the charging screen shown.

Good idea to independently double-check and confirm for the specific phone.  Good luck.

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