Sony RX10 IV Animal Eye AF is not working

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Harris McMann
Harris McMann Forum Member • Posts: 80
Sony RX10 IV Animal Eye AF is not working

I was happy to find that SONY released Firmware 2.0 for Animal Eye AF. After downloading it I can't get it to work on our horses. I am using all manual settings except for the focus which is AFC.

Face/Eye Prty in AF is on. Subject detection is set to animal. Animal eye display is on.  I tried it with the human setting but it did not work on my spouse's eyes.

Sony's tech support is down so I contacted chat. They had me try it in P which also failed. We also tried assigning a custom button which did not help. It was already assigned to center when I entered the menu so I took that off and used C1. I am using back focus which I took off just to see if it would make a difference but it did not. They were unable to resolve this short of a full reset of the camera which I declined.

The download was successful and there are no error messages.

I am open to suggestions on how to resolve this. Thank you in advance.

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Sony Cyber-shot DSC-RX10 Sony RX1 Sony RX10 IV
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