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EOS M50 Service Refresh Program

Started Oct 14, 2020 | Polls thread
prospects Regular Member • Posts: 285
Re: EOS M50 Service Refresh Program
1

RLight wrote:

The cat is out of the bag; the EOS M50 Mark II is an EOS M50 with updated AF and streaming firmware.

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Rather than grumble about having to pay to get software, I have a novel idea: The EOS M50 (KISS M) is one the best selling cameras of all time, as I say in real life, every situation is unique and deserves a unique answer, life it not one size fits all. I doubt Canon will release a firmware upgrade for existing EOS M50 owners btw...

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I propose Canon introduce a EOS M50 (KISS M) refresh / trade-in program. For a fee, which I'm putting up for vote, you get the following...

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Firmware upgrade enabling M50 II performance and features

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New Battery (because batteries are a consumable; after 2 years of use or even storage, they've bled both their peak capability and total number of cycles); this will help the, shall we say, needs improvement battery life of the M50.

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Service cleaning (sensor, EVF and exterior casing)

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(Optional): Refurbished EF-M 15-45 (if sent with the unit)

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This does a couple things for existing EOS M50 owners (and there are alot of them hence why I'm proposing it as this is a unique corner case worth discussing)...

1. Gives a fiscally conservative path to upgrade for existing owners

2. Eco-friendly solution rather than "trashing" the former camera, cables, chargers and packaging for yet another one

3. Addresses pesky dust and spots that accumulate on the sensor (as the M does not share the R's sensor guard)

4. Addresses diminished battery life over long use of the unit, like the iPhone battery replacement program

5. (Optional) A "refurbished" replacement of the 15-45 lens with one that's guaranteed to meet centering standards. Folks around here know copy variance on that lens in particular, and again it's widely owned, is a big deal. How much would you pay to guarantee you get a "sharp" copy of this lens?

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This does a couple things for Canon...

1. Software is free, and process can be largely streamlined reducing labor making this a high-margin venture, and again, there's a large audience for this service making it worth consideration.

2. Batteries are cheap "at cost". They are traditionally high margin items, think 70-90% margin where a $30 battery costs Canon less than $5 to produce.

3. The EF-M 15-45 is also a "cheap" lens to produce. To cherry pick them, which they probably have a QC department and set aside the better ones, could be pretty easily implemented as an added step to the QC process for use here.

4. It's a more eco-friendly solution than the traditional box-buy approach.

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Thoughts? Putting up for vote...

While it’s a neat idea, it would probably never ever happen.

Considering the manpower needs for these, I doubt it’ll cost only US$50-100. How would this be streamlined to reduce labour and time considering the ship in-service-ship out process?

It’s easier to make a new camera in bulk rather than opening up existing cameras for a service in bulk. One occurs in a factory sequence, while another is fully manual by a technician.

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