XT3 and Godox XPROf Lag/Delay

hchargois wrote:

Morris0 wrote:

I wish you a lot of luck communicating with Godox. They will not answer your email as they only talk to customers through resellers. I've been down this path. Even with a reseller that goes to battel for you they will be told "This is how it works." "It works per the description." Ask them to explain why the Godox flash works one way on Nikon and another way on Fuji and they respond "It works this way." We went back and forth with them for two weeks. I simply sold the flash and remotes at a loss and moved on. I share my experience as I don't want others to go through this.

Morris

As I already said, I did contact them directly, and they did answer, quickly and professionally. They even asked me for a video to explain the problem. All in all it was pretty good customer service.

Except of course that the exchange left me disappointed because they decided to not acknowledge the problem. But you know, this is how most customer service will respond when you give them a problem they don't care about. It's much easier to say "it works as expected" than "oh yes that's indeed a problem, that's our fault, we should probably fix it but since we only had a couple complaints about this, we really don't want to ask our engineering team to spend any time on this just for you and some other bloke".

But all it takes for them to decide that it is indeed worth the engineering time is to know that there's demand for a fix. They have a track record of fixing things, look at their firmware download page on their website, most of their products have had updates. That's why, contrary to you, I do want others to go through this. "This" being, just take 5 minutes and send them an email. It's literally just 5 minutes.

Must be new that they answer there email.  I've seen others complain.  There answering is a step in the correct direction.

Morris