What's a fair price for NX lenses these days?

markyboy81 wrote:

Wahid Khan 1961 wrote:

markyboy81 wrote:

Wahid Khan 1961 wrote:

markyboy81 wrote:

Wahid Khan 1961 wrote:

Being in the UK as well I suspected it was them. I agree the warranty is great. Luckily I've never had to make a claim so I don't know how easy it would be.

But there returns process is easy and it's good you can pop into the shop to return online orders. This is handy as they are renowned for sending the wrong thing!

Agreed! I've given detailed examples of their haphazard descriptions of items in another thread for the benefit of those who haven't used them before. I've also mentioned that after 2 weeks they give vouchers and not a money refund, however, as a regular customer that doesn't bother me too much.

On the plus side, they tend to 'hit' more often than 'miss' and by having a local store, the few inconveniences are well worth it for me.

Does that mean after 2 weeks if the item develops a fault they just give out vouchers?

I've always returned within the 14 days so far as I've only had the wrong product or something has been dead in arrival.

Yes, I'm afraid so. I very recently bought a Pentax K3ii and my 14 days are up. I've not had a chance to test it thoroughly. Not tested the GPS at all yet. So I would have to settle for vouchers. I think you may be able to argue a case if you run over a few days and have a complex piece of kit, like most modern cameras are...but be warned.

PS - I recently returned an item using their free post system. This was within the 14 days, and via post rather than store due to Covid-19. They refunded my postage cost as well, something I wasn't expecting.

Perhaps I should add a not so good experience with CeX.

One of the issues is that things are not described particularly well so when I bought a Sony flash I was expecting it to fit my camera as the flash was simply listed as Sony fit.

when it arrived it didn't fit the camera and I since realised that Sony produces different types of hot shoe fittings.

I returned it to store today only two days after it arrived and explained the issue. I was told that I would have to accept a voucher as I changed my mind apparently! I had to plead my case to say that I had no way of knowing that it wasn't going to fit as the description was poor.

I eventually got a full refund but it was quite a lot of hassle and I think in the future I'll be more wary.

That's not a great experience. Given that their descriptions are notoriously brief and that they use stock photos (often of the wrong item), it should have been a straight forward return. I think local managers are given a degree of discretion and yours should not have argued the point.

I have written to their on-line support team specifically about this sort of issue. I got the usual 'thank you for your feedback and we endeavour to blah blah blah'. Needless to say things haven't changed. Shame really... the only major fly in this particular ointment.

I think to be honest it's a case where this one particular employee (or maybe he's a manager) is being unnecessarily awkward. I think next time I'll just post the item back if I need to return it. If you return in store they also insist on 'testing' the item so you have to wait around for 40 minutes...

The one and only experience I've had with returning by post was a relatively inexpensive Sigma lens for Pentax. So yes I agree, this seems a good option. However for higher value items I would feel more comfortable handing it in personally. I agree the 20-40 mins wait is a pain, but for peace of mind.....