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Xt-4 circle / donut on the sensor?

Started Jun 3, 2020 | Questions thread
Jerry-astro
MOD Jerry-astro Forum Pro • Posts: 19,920
Re: Xt-4 circle / donut on the sensor?
2

sshapiro wrote:

You make very reasonable points. How would you suggest feedback be provided to Fujifilm about something like a dirty sensor from the factory? I have worked in manufacturing environments and we often looked at returned items as a way to measure customer satisfaction and product quality. We would survey customers to get feedback about why an item was returned for replacement or refund. There could be a one-time issue that does not need to be addressed, or there could be ongoing problems that need to be addressed by changes to factory processes, procedures, or other types of guidance.

Do you know of a factory representative or other method for informing Fujifilm about issues identified with new products if the remedy does not involve repair or replacement? Are there any formal relationships between Fujifilm and dpreview that could facilitate that kind of communication? Having an established feedback path might be very useful to both the company and the customers.

I believe the necessary contact information is found here:

https://www.fujifilmusa.com/support/ServiceSupportContactInfo.do?catid=464128&prodcat=234644

I have contacted them on a couple of occasions and found them to be very responsive.

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Jerry-Astro
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