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Long videos zero file size

Started Aug 14, 2019 | Discussions thread
Franknyc New Member • Posts: 1
Re: Long videos zero file size

chillo wrote:

Wisam Al Rawi wrote:

Short answer the file is there. For some reason Windows can't see it.\

Same. Update here: I checked the camera and the file is on the memory card intact. I can play the video on my M50 just fine but ... connecting the M50 to my computer (a Macbook Pro 15" Touchbar) via the micro-USB port in the camera results in my laptop reading the file as Zero bytes (and I can't copy the file off the camera to the laptop)

If you remove the memory card and plug it into a memory card reader into Windows it will see the correct file size and play it.

Yeah. Wish I had a memory card reader!

I have been struggling with this issue for the past few days as well. I already lost two videos I put a lot of time into. In the past the camera would not be detected when you plug it to Windows 10 but apparently it now works. For whatever reason, Windows cannot see large files (Maybe a limit with EXFAT file format) or a driver. It shows as a 0 byte in Windows but actually the camera stored the file correctly.

Can't speak to this as I haven't used Windows in a long time.

I have no clue how to resolve this issue without resorting to a memory card reader. The one that I have (Anker) does not read the memory card anymore but the built-in one in 2015 Chromebook Pixel does read it fine. I tried to quickly reformat it in the camera and record another 20+ video. Same thing happened.

Memory card type: Sandisk 256 MB Extreme Pro

Interesting! I double-checked ... mine is the Sandisk 128GB Extreme Pro (170MB/s)

I'm still investigating the problem.

Same issue and semi-solution with the Canon M50 and Sandisk 128 Extreme Pro as above -- larger mp4 files show as 0 bytes via M50 USB port to Windows 10 PC, but are actually on disk and transferable via SD card reader.

However, the problem may be the Sandisk 128 Extreme Pro cards as I do not have this issue when using 32 GB cards.

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