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Long videos zero file size

Started Aug 14, 2019 | Discussions thread
Wisam Al Rawi New Member • Posts: 4
Re: Long videos zero file size

Short answer the file is there. For some reason Windows can't see it.

If you remove the memory card and plug it into a memory card reader into Windows it will see the correct file size and play it.

I have been struggling with this issue for the past few days as well. I already lost two videos I put a lot of time into. In the past the camera would not be detected when you plug it to Windows 10 but apparently it now works. For whatever reason, Windows cannot see large files (Maybe a limit with EXFAT file format) or a driver. It shows as a 0 byte in Windows but actually the camera stored the file correctly.

I have no clue how to resolve this issue without resorting to a memory card reader. The one that I have (Anker) does not read the memory card anymore but the built-in one in 2015 Chromebook Pixel does read it fine. I tried to quickly reformat it in the camera and record another 20+ video. Same thing happened.

Memory card type: Sandisk 256 MB Extreme Pro

I'm still investigating the problem.

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