Canon shutter actuations

denverdonate said:

[…] an EOS Utility, Tornado, and a Shuttercount program are all filled with Malware […]

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They are?

Why not just use Tornado EOS with for example VirtualBox? I unlocked the language restriction in my 6D with Tornado EOS and it worked.

In my Canon EOS cameras I just check the system menu, and there the count is listed. Couldn't really be easier.

apersson850 said:

In my Canon EOS cameras I just check the system menu, and there the count is listed. Couldn't really be easier.

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With the 1dx’s, not the 5D’s

I find it as you said in the systems menu on my 1dx

Yes, three different shutter count software hit for malware and this is an example of one of them. Tornado Shutter Count. When you run the software it gives this dialogue box. Information can be read from a RAW file or simply for the camera if you connect the camera to your computer.



My Malwarebytes showed these after a quick scan and quarantined them:



Upon further research the file has the potential to be much worse because the application shows these when I upload it to Virustotal:



I used to able to scan my .CR2 files from my 1DS Mark II & 1DS Mark II to a Canon EOS utility and get the shutter count. Nothing has worked with my 5DSR .CR2 files so I checked the official Canon forums and found the answer:



Everyone at this thread and more on the official Canon forums say that the only true shutter actuation count has to be done by Canon. The need for an accurate shutter count is in one of those replies.

Consider your buying a used camera which appears to be excellent condition and rarely used, you pay fair market value for a camera that was rarely used, it fails two weeks later after one photo shoot. You take it in to Canon service center and find out it has 300,000 shutter clicks and needs a new shutter, remember you paid fair market value, now you have to pay to have the shutter replaced, you overpaid for the used camera.

Another website notes:

Have you ever wondered how to find the shutter count from your Canon? Since the days of Canon EOS 1Dn II and 1Ds II Canon hides the shutter count inside the camera. That means you either need to send the camera to Canon or use a 3rd part software

Some software that claims it can read Canon RAW files can be a little expensive. This particular software that can cost up to $275



Additional discussion on Canon removing the data needed to make a true shutter count for the 5DSR. Three replies state:

• I haven't heard of any programs that work now.
• It appears that Canon has closed the door on access to info needed for the count.
• Which program can I use to get the shutter count on my 5DS-R? I have shuttercount but does not work for the 5DS-R..
• I looked at the debugtrace and the 0xd1ac value is empty and marked 0 byte long.
  (d1ac would be the shuttercounter value)
• the 5Ds simply has no PTP accessible shutter counter anymore. I noticed it when I tested a 5Ds for the first time. My guess is that Canon simply removed that feature from the firmware.

There simply isn't a real shutter count for the 5DS and 5DS R because no shutter data ever gets recorded and written into the RAW or JPG files.

I ran Tornado and it popped for so much malware. (Official download, not 3rd party.) I actually ran Tornado and Malwarebytes found 3 pieces of malware that Tornado installed and quaranted those malware. You say that you ran it in a virtualbox and got the true and accurate shutteractuations count? How do I run a virtualbox? Is there a particular program you used to get this to run?

Inside the 5DSR menus?

Any idea why they would remove the shutter actuation number from the 5D series cameras? That's a bizarre thing to remove from the camera because it's an important number to have when buying and selling gear. It's like buying a car and in that car is no odometer.

denverdonate said:

I ran Tornado and it popped for so much malware. (Official download, not 3rd party.) I actually ran Tornado and Malwarebytes found 3 pieces of malware that Tornado installed and quaranted those malware. You say that you ran it in a virtualbox and got the true and accurate shutteractuations count? How do I run a virtualbox? Is there a particular program you used to get this to run?

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Virtualbox is a software you download and install. Tutorials at Youtube. After that you install for example Windows 7 in it. Tornado EOS was hard to download and run in Windows 10 due to malware warnings etc but it works. I use Ubuntu and I have Windows 10 in VirtualBox. Especially for me as a Linux user it is handy to have Windows 10 in a virtual machine.

One of the print screens you have taken is from my page with the same name as my user name here.

SPT.info is so much more than a shutter count software. That's why it is expensive. You can download a demo from SPT.info if you want more knowledge about your camera. The help files are very informative.

Is Canon the only one that is able to get the right shutter count from a camera? Well, I let Canon in Japan try with my 7D and 6D. After that I tried Magic Lantern and Tornado EOS. Same shutter count. Well, Canon just gave me less than 31000 and not an exact nr. With Magic Lantern I got something with 30576...

Seems Windows 10 also has a sandbox https://techcommunity.microsoft.com/t5/windows-kernel-internals/windows-sandbox/ba-p/301849
Never tried and don't know if USB works with it.

denverdonate said:

Why does Canon make it difficult to find the accurate shutter counts on their cameras? That's like buying a car and not being able to read the odometer and see how many miles/kilometers the car has been driven. It should be standard just opening the image in something like Photoshop. I've attempted to get the shutter count on this 5DSR and 3 of the utilities online, an EOS Utility, Tornado, and a Shuttercount program are all filled with Malware

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What is your source for this? I frequently use EOS Utility for live shooting to display & save images to my laptop, never had any problems. I've also used Shuttercount without incident. I've never heard of Tornado so can't comment on that one.

I posted additional information here https://www.dpreview.com/forums/post/63554754

Tornado is definitely stacked with Malware and that's in that response. In the post you can also see the discussions on Shuttercount which doesn't give a real shutter actuation count on the 5DSR because that information is never written into the RAW/JPG files. Almost everywhere I checked the answer is always that the only real number for shutter actuations comes from Canon directly. I'll locate the other two programs and run a scan and show shortly but in that thread you can see some stuff I am referring to.

denverdonate said:

I posted additional information here https://www.dpreview.com/forums/post/63554754

Tornado is definitely stacked with Malware and that's in that response. In the post you can also see the discussions on Shuttercount which doesn't give a real shutter actuation count on the 5DSR because that information is never written into the RAW/JPG files. Almost everywhere I checked the answer is always that the only real number for shutter actuations comes from Canon directly. I'll locate the other two programs and run a scan and show shortly but in that thread you can see some stuff I am referring to.

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Last camera from Canon with shutter count in Exif was 1D II N. Raw.pixls.us is a database with raw files free to use and to try with Exif readers.

Eosmsg also works with 5DsR and 5Ds.

denverdonate said:

Yes, three different shutter count software hit for malware and this is an example of one of them.

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How does this example prove that all three are malware? ShutterCount I use is not even available for Windows.

About accuracy - on two cameras, Shutter Count is accurate. I can see how the file numbering progresses since I bought the camera and the software gives me the same count.

Malware

Did you read my post? This is a piece of software, see that a scan shows it's full of Malware? Go ahead and download it and infect your computer if you don't believe it has malware. That's a scan of the .exe and it shows the program is infected with malware.



Shutter Count

Did you even read what I typed about Shutter Count either? I'll type it again for you. The Canon 5DSR files can not be read by the Shutter Count software listed in this image. All three people right there note the Canon 5DSR files don't show an accurate shutter count anymore.

denverdonate said:

Malware

Did you read my post? This is a piece of software, see that a scan shows it's full of Malware? Go ahead and download it and infect your computer if you don't believe it has malware. That's a scan of the .exe and it shows the program is infected with malware.

Shutter Count

Did you even read what I typed about Shutter Count either? I'll type it again for you. The Canon 5DSR files can not be read by the Shutter Count software listed in this image. All three people right there note the Canon 5DSR files don't show an accurate shutter count anymore.

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I suppose they wrote about ShutterCount from DIRE Studio. DIRE Studio wrote this before June 2017:

The EOS-1D X Mark II, EOS 5DS, 5DS R, 80D, 750D / Rebel T6i / Kiss X8i and 760D / Rebel T6s / 8000D cameras do not provide shutter count information. It seems that Canon has removed the shutter count functionality from the remote control interface.

After June 2017 Shutter Count from DIRE Studio works.

About accuracy, I already know ML is to be trused because Canon Japan had the same shutter count. ML, Canon EOS DIGITAL Info and Tornado EOS show the same shutter count.

denverdonate said:

Any idea why they would remove the shutter actuation number from the 5D series cameras? That's a bizarre thing to remove from the camera because it's an important number to have when buying and selling gear. It's like buying a car and in that car is no odometer.

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No idea, I brought both my 1dx and 5dmiii to the Canon service center last week. The tech looked up the actuations on the 1dx and said when they service it they will give me the 5Dmiii actuations. I didn't ask him why it is not on the 5D's.

I tried to get my shutter count and used software you had to pay for, can’t remember what it was called bow but reported 64,000 on my 5d mk iv, when camera was sent in for trade in they said it only had 24,000 on it.

they gave me top money for the camera, but it was 2.7 years old... so interestingly they treated it as little use and in mint condition but no where was the age taken into account. So I presume they don’t care.

denverdonate said:

Why does Canon make it difficult to find the accurate shutter counts on their cameras? That's like buying a car and not being able to read the odometer and see how many miles/kilometers the car has been driven. It should be standard just opening the image in something like Photoshop. I've attempted to get the shutter count on this 5DSR and 3 of the utilities online, an EOS Utility, Tornado, and a Shuttercount program are all filled with Malware so even when you try to find ways to get a shutter actuation count there are the added problems of Canon not making this easy to get a hold of. What is the purpose in making this number hidden? There's no benefit except to scammers selling cameras and misrepresenting how much they have been used.

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here's about the same thread I started 2 years ago.. still no one has answered WHY Canon makes it so difficult to access Shutter Count-- they make what would seem like an e-z accessible point of Info--the shutter count-- so much more difficult to access for no reason

https://www.dpreview.com/forums/thread/4212330

--
Ray
my Canon 6DMkII sure beats using that ol' Petri 7s 35mm back in 1967 in RVN