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New screen protector = phone only works on speaker phone (Help!)

Started Dec 6, 2019 | Questions thread
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KJC Regular Member • Posts: 208
New screen protector = phone only works on speaker phone (Help!)

SorryNotSorry, I'm a cellphone ignoramus (hate phones of any type)

Today, after a new screen protector was installed by a local shop that cutsom cuts them to your phone (cannot find a replacement for my ancient LG -7 phone, which I still like), the phone appeared not to work for making and receiving calls. I could not hear a thing. I discovered that I can hear just fine on speakerphone but the ear speaker (if that's what it's called) does not work.

The new screen protector seems fine and is shaped exactly the same as the old one, leaving the proximity sensor uncovered. I did notice that the headphone symbol is now on, and I don't remember seeing that one before.

Could the problem be with the screen protector itself? Or, possibly the tech guy made some change to one of my settings?

Any help here greatly appreciated.

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