Very Positive Repair Experience with Olympus

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erichK Veteran Member • Posts: 6,565
Very Positive Repair Experience with Olympus
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My EM1ii started locking up with the shutter closed.  Wrote Olympus support, attention Virginia Laramee who sorted out a mess a year ago.  Got a reply within a day and a call from one of their tech's (John, if memory serves the following day.  He was very honest about the complexity of these little beasts, but agreed it was likely the shutter module, a repair that their Canadian sub-contractor, Trinitek in Mississauga could perform. I spent a little extra last Tuesday to be sure that it got there that week.  They received it Friday morning and sent it back to me, repaired meticulously cleaned by late Monday afternoon and at my door Tuesday 1 PM.  (I wasn't home, so picked it up st Purolator this morning.

Pretty impressive.  I did have more serious and difficult to diagnose problems with an EM1ii that was replaced with this one a year ago, but over 45 years of using Olympus and through all the OM's and most of their digital cameras, and, of course, many lenses, the record of reliable equipment has been really good.  And the support, though not always without a few hassles, has always really come through in the end.  And this was a new record!

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erichK
saskatoon, canada
Photography is a small voice, at best, but sometimes one photograph, or a group of them, can lure our sense of awareness.
- W. Eugene Smith, Dec 30, 1918 to Oct 15, 1978.
http://erichk.zenfolio.com/
https://www.youtube.com/channel/UCAVZ764FCxtj0tKTcOa9WEA
https://vimeo.com/314943659
Photobook: http://www.blurb.ca/b/7525756-the-book-of-gina

 erichK's gear list:erichK's gear list
Olympus E-1 Olympus E-330 Olympus E-620 Olympus E-5 Olympus PEN E-PL5 +25 more
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