Topaz Customer Service is the "pits"

Started 1 month ago | Discussions thread
ForumParentFirstPrevious
Flat view
MacUser2 Senior Member • Posts: 1,024
Topaz Customer Service is the "pits"

I have been experiencing extremely poor support from Topaz . This has been going on for over a month. The problems that I have encountered are primarily centered around their poor response, they either do not reply or when they did finally reply, they seemed to have lost track of our email chain.

I have been using Topaz plugins for at least a dozen years, and never ran into this problem before.

Since my emails to Topaz customer support seem to be falling on deaf ears, does anybody know how I can inform Topaz senior management of this problem.

I am planning to purchase a new computer in the next couple of months, and as it stands now, I doubt that Topaz will be joining me on my new machine.  I like their products and their update policy is the best in the industry.  However, without access to a reliable customer support system, I see no benefit to remaining with them.

ForumParentFirstPrevious
Flat view
ForumParentFirstPrevious
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow