Is the GFX Fuji professional services program worth it (in the US)?

Started 5 months ago | Discussions thread
Chris Dodkin
MOD Chris Dodkin Forum Pro • Posts: 11,909
Re: Supposed to be getting re-vamp
1

RivkiLocker wrote:

Chris Dodkin wrote:

A new look FPS is supposed to be imminent in the US

Based on ownership of gear rather than paying a boat load of cash each year

Australia have already adopted the new model

Fujifilm Australia has launched a free support program for qualifying photographers.

The announcement means Fujifilm joins Canon, Nikon and Sony in launching a support program for photographers in Australia.

The new service, FUJIFILM Professional Services (FPS), will provide complimentary phone and email support, checks and cleans, express repairs and loans to both enthusiast and professional customers, provided they meet certain criteria.

To qualify, enthusiasts must have purchased at least one qualifying GFX camera body and GF lens; or two qualifying X Series bodies and three XF lenses in the last 24 months, and professional photographers must have purchased at least one qualifying camera body and lens in either X or GFX Series in the last 24 months.

All purchases must have been made from authorised FUJIFILM retailers, and membership will be granted to Australian residents with an Australian postal address only. To attain professional status, professional credentials must be demonstrated.

Benefits for members include priority repairs, with 'best endeavour' turnaround times of two working days for GFX series and three working days for X Series, access to a dedicated expert, priority telephone and email support, free health checks for two pieces of Fujifilm kit per year, and, dependent on availability, loan equipment.

To register for FPS and for a list of all qualifying camera bodies and lenses, visit fujifilm-connect.com/au/

I'm holding off on the US FPS until they change model

Oh boy this is excellent information. I wonder if fuji rumors might have any additional information about this

You can ask Patrick. I got my info direct from a Fujifilm employee

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Your time is limited, so don't waste it arguing about camera features - go out and capture memories - Oh, and size does matter - shoot MF

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