RX10iv zoom stopped working

Started 1 month ago | Discussions thread
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sherman_levine
sherman_levine Forum Pro • Posts: 11,617
RX10iv zoom stopped working
1

My wife's 18 month old RX10iv no longer zooms. The problem began suddenly on a warm, muggy evening and has persisted despite two system resets and prolonged battery removal.

Autofocus is fine, unlike https://www.dpreview.com/forums/thread/4328907

The lens moves smoothly to 24mm at power up, but does not respond at all to the rear ring or the zoom lever.  In playback mode the two controls are similarly ineffective.

With the Sony wired remote installed and the camera in playback mode, images shrink and grow as expected as the remote's zoom lever is pressed.  In photo mode, the camera makes repeated attempts to zoom as the lever is pressed but is immediately returned to 24mm.

Suggestions for remediation would be greatly appreciated.

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