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Connecting Rebel T2i to computer

Started Oct 19, 2015 | Discussions thread
AnthonyL Veteran Member • Posts: 3,686
Re: Connecting Rebel T2i to computer

Tammar wrote:

I have just purchased a second hand EOS 550D Rebel T2i and didn't receive the EOS Digital Solution disk with the camera or any cables for connections.

I am having difficulty downloading any photos to computer.

Is there a special interface cable that you need to use or will any USB cable be OK. The computer won't recognise my camera when it is connected. Comes up with error message " The last USB device you connected to this computer malfunctioned and Windows does not recognise it"

I am running Windows10 Pro

I have downloaded EOS Utility and Digital Photo Professional.

I have formatted the card on the camera.

Can anyone help please?

Firstly the EOS Utility should automatically kick in when the camera is connected and that utility should handle all the downloads and other features.

Did you download the full Canon software suite from an official Canon site eg: https://www.canon.co.uk/support/ if you are in the UK?

There used to be an issue with the Canon software if the camera had already been attached via USB before the software was installed but I don't know if this is still the case and I am going back a few years.

No special USB cable is required.  I don't believe Canon cameras are seen as mass USB storage so that route probably won't work.  If the EOS Utility won't work then you'll have to use an SD card reader.  Canon's ImageBrowser will download from a card reader and keep track of what is new and what is yet to be downloaded though other freely available software will as well.

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