How I Got my $3500 Camera Kit Stolen on KitSplit for $70

Started 2 months ago | Discussions thread
threw the lens
threw the lens Contributing Member • Posts: 970
Re: How I Got my $3500 Camera Kit Stolen on KitSplit for $70
4

LisbethK wrote:

Hi, Lisbeth Kaufman here (CoFounder and CEO of KitSplit). I feel terribly for Yohahn and the other owner who had their gear stolen. I wanted to personally respond to let you know that we are fixing this and making them whole- and then some.

We are launching a new insurance product to cover owners in this situation: the KitSplit Theft Protection Owner Guarantee.

1. That means it's a further fee on Kitsplit use, a.k.a. another revenue stream.

2. It is an admission that KitSplit is inherently unsafe.

3. Insurance has a reputation for using all means possible to avoid being liable to pay out. It means KitSplit users could be even worse off by having a mistaken peace of mind and placing more on KitSplit than they can afford to lose.

The Owner Guarantee means that KitSplit owners will be covered in all scenarios, whether damage, loss, or theft. It’s something we’ve been considered for a while, and with Yohahn's situation it’s clearly time.

We are the first rental platform to offer coverage of this kind. It fills a major insurance loophole, and it’s the right thing to do for our customers. To make good on this promise, we’re starting by reimbursing the Yohahn and the other owner.

You are welcome to read more about the problem and how we’re fixing it here.https://blog.kitsplit.com/announcing-kitsplit-theft-protection-owner-guarantee/

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