Sony AR7II - firmware 4.01 update failure

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deepfield New Member • Posts: 4
Sony AR7II - firmware 4.01 update failure

I bought my camera in Mar 2016 in the UK and have added updates when advised by email or when I go on to the Sony site. However, I am unable to add this latest update and whilst I have been back and forth with the support in Europe they are unable to resolve the issue and basically said my software might be brazilian in the camera and should talk to the Brasilian Sony support. I currently live in Brasil and have never updated anything here. Can anybody help, or have similar issues?

My computer is a MacBook Pro 13 inch early 2015 and all up to date software.

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