Considering using Olympus USA repair? 🙁

Started 2 months ago | Discussions thread
whumber Senior Member • Posts: 2,416
Re: Calling Olympus does not work

James Pilcher wrote:

  1. Walt Palmer wrote:

That sucks, Jim!!

What did they say when you told them you had already paid for the repair?

The Pen-F is such a well-crafted piece of technology, it's a shame to have bureaucracy mess it up so badly.

I tried calling Olympus about this today. The web site and emails to me indicate 9:00 am to 9:00 pm hours, Eastern Time. I called at 5:00 PM Mountain today (7:00 pm Eastern) and I got a message that I have called outside of Olympus business hours of 9:00 am to 5:30 pm.

So I’m left with another 2-1/2 days before I can even begin to address this. Kudos to Olympus.

Jim Pilcher
Summit County, Colorado, USA
Living above life in the Rocky Mountains

I don't think I've made much of a secret about it, but I have not been impressed with Olympus America support at all. Your experience is not at all surprising to me.

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