Considering using Olympus USA repair? πŸ™

Started 2 months ago | Discussions thread
Albert Valentino Veteran Member • Posts: 7,678
Re: extortion
2

James Pilcher wrote:

Thank you all for your comments.

The way I look at it, I was given a price of $76.69 after Olympus examined the camera. I accepted and paid by phone with a live person on the other end of the line. I confirmed the amount with that person, and saw the charge show up on my credit card account. The very next day, everything is different.

Olympus has my initial approval, payment, and camera in hand but now will not do the repair unless I hand over a lot more money. That is extortion, pure and simple.

Jim Pilcher
Summit County, Colorado, USA
Living above life in the Rocky Mountains

Camera problem was assessed, were quoted, you paid and card was charged. That is a contract. I suspect that this confusion will easily be resolved when you call. I start by being courteous and assume there was some mistake in their last email. If no satisfaction then demand to speak to a manager. Do not relent. Once they accepted your money you money you had a deal, even if the first person misquoted you.

As a side note I have used the NJ facility once for a warranty repair of my EM1 rear dial, no issues - but they would not start repair until I showed them my receipt. That was June 2017

Keep us posted.

-- hide signature --

If you don't get older and wiser, than you just get older.

 Albert Valentino's gear list:Albert Valentino's gear list
Olympus E-M1 II Olympus M.Zuiko Digital ED 60mm F2.8 Macro Olympus 12-40mm F2.8 Pro Olympus 40-150mm F2.8 Pro Olympus 12-100mm F4.0 +9 more
Post (hide subjects) Posted by
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow