Considering using Olympus USA repair? πŸ™

Started 2 months ago | Discussions thread
Walt Palmer
Walt Palmer Senior Member • Posts: 1,536
Re: Considering using Olympus USA repair? πŸ™

James Pilcher wrote:

I post this as a public service to all Olympus owners in the USA...

I sent my Pen F in for repair some days ago. On Thursday I received a quote of $77 via email from the repair facility. I called and authorized the repair, gave my credit card info, and was told all is good and to expect my camera to be returned in 7-10 business days.

TODAY, Friday, I received another email from Olympus. The cost of repair is quoted at $173. There is no mention of yesterday’s quote and $77 payment. I’m now told the repair is on hold until I authorize the $173. ?????????

EVERY encounter I’ve had with Olympus USA repair since 2011 progresses like this one is shaping up. After several trips to the repair facility in 2011, they could not fix my E-5 and ended up refunding my money for that camera just to shut me up on this forum. I then dealt with dial problems on two Pen E-P5 bodies few years ago. One body went in twice for dial issues, and came back twice with no fix. Olympus replaced that body and it went sour within six months.

You buy Olympus and you take great risk.

Jim Pilcher
Summit County, Colorado, USA
Living above life in the Rocky Mountains

Just guessing (keep busy until Monday), where did you send it? to one of the facilities on the Olympus list?

https://www.service-center-locator.com/olympus/olympus-service-center.htm

if so, they generally send things on to Precision (but might have called you with their estimate first).

www.PrecisionCamera.com

and that may be where the second figure is from.

It's an idea. two days with your baby in the babysitters care is a l-o-n-g time to wonder. If that is what happened, push the original caller to honor their price. They should - it is Generally Accepted Practice to honor the lower price you gave the customer.

And then buy stock in Precision Camera.

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