Considering using Olympus USA repair? πŸ™

Started 2 months ago | Discussions thread
CharlesB58 Veteran Member • Posts: 9,206
Re: Considering using Olympus USA repair? πŸ™
1

James Pilcher wrote:

I post this as a public service to all Olympus owners in the USA...

I sent my Pen F in for repair some days ago. On Thursday I received a quote of $77 via email from the repair facility. I called and authorized the repair, gave my credit card info, and was told all is good and to expect my camera to be returned in 7-10 business days.

TODAY, Friday, I received another email from Olympus. The cost of repair is quoted at $173. There is no mention of yesterday’s quote and $77 payment. I’m now told the repair is on hold until I authorize the $173. ?????????

EVERY encounter I’ve had with Olympus USA repair since 2011 progresses like this one is shaping up. After several trips to the repair facility in 2011, they could not fix my E-5 and ended up refunding my money for that camera just to shut me up on this forum. I then dealt with dial problems on two Pen E-P5 bodies few years ago. One body went in twice for dial issues, and came back twice with no fix. Olympus replaced that body and it went sour within six months.

You buy Olympus and you take great risk.

Jim Pilcher
Summit County, Colorado, USA
Living above life in the Rocky Mountains

My experience has been different:

I go to the website and fill out the quote information. It gives me an estimate at that time based on the description of the problem, along with a case # and mailing label and packing slip/work order to fill out.

I ship the item off.

The work is completed in less than a week for the amount quoted on the website.

Item is returned promptly.

Perhaps doing that instead of just shipping an item off and seeing what happens might be better?

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Photography is not about the thing photographed. It is about how that thing looks photographed. Quote by Garry Winogrand
http://ikkensimages.com

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