Considering using Olympus USA repair? πŸ™

Started 2 months ago | Discussions thread
OP James Pilcher Veteran Member • Posts: 9,837
monitoring Olympus repair
4

jeffpix wrote:

Hi all,

I sent in the Olympus 12-40 mm f/2.8 lens for repair to Olympus USA in 2018. The lens mount was damaged from a fall of about 3 feet, which occurred while the camera and lens were both inside a case. The lens was significantly tilted with respect to the correct axis perpendicular to the sensor plane, and it was a sad sight indeed.

I was pleasantly surprised by the very expeditious service from Olympus and by the fact that the lens came back in very good working order. It was a while ago, but I seem to remember that there was some confusion on whether I had actually authorized the repair at the specified cost. But this was quickly dealt with -- I was paying some attention to their web site, where you can track what is going on, and I also called a service number, where I got very prompt attention. So, all in all, it was quite a good experience.

Best regards,

Jeff

Hi Jeff,

Thanks for your comment.

Yes, I'm monitoring my Olympus service order # also. Yesterday it said $76.69. I called, authorized the repair, and paid. My MasterCard shows the $76.69 charged to it yesterday. Today my Olympus service order # says $173.24, waiting for authorization, and there is no sign of the $76.69 that I already paid.

I sent a nasty note to Olympus, told them to get their act together, and that I'm not paying anything more than I already have.

Jim Pilcher
Summit County, Colorado, USA
Living above life in the Rocky Mountains

 James Pilcher's gear list:James Pilcher's gear list
Panasonic Leica Summilux DG 25mm F1.4 Olympus M.Zuiko Digital ED 12mm 1:2 Olympus M.Zuiko Digital ED 75mm F1.8 Fujifilm X70 Olympus PEN-F +10 more
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