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Considering using Olympus USA repair? 🙁

Started Jun 15, 2019 | Discussions thread
jeffpix
jeffpix Contributing Member • Posts: 606
My experience with a lens repair was good

Hi all,

I sent in the Olympus 12-40 mm f/2.8 lens for repair to Olympus USA in 2018. The lens mount was damaged from a fall of about 3 feet, which occurred while the camera and lens were both inside a case. The lens was significantly tilted with respect to the correct axis perpendicular to the sensor plane, and it was a sad sight indeed.

I was pleasantly surprised by the very expeditious service from Olympus and by the fact that the lens came back in very good working order.  It was a while ago, but I seem to remember that there was some confusion on whether I had actually authorized the repair at the specified cost. But this was quickly dealt with -- I was paying some attention to their web site, where you can track what is going on, and I also called a service number, where I got very prompt attention. So, all in all, it was quite a good experience.

Best regards,

Jeff

 jeffpix's gear list:jeffpix's gear list
Olympus TG-5 Olympus OM-D E-M5 Olympus E-M1 II Olympus E-M1 III Olympus M.Zuiko Digital ED 40-150mm F4-5.6 R +11 more
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