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Using Canon 18-135 and PZ-E1 with EOS R, Canon BR-E1 will not control zoom

Started May 10, 2019 | Discussions thread
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Voltaic
Voltaic New Member • Posts: 4
Using Canon 18-135 and PZ-E1 with EOS R, Canon BR-E1 will not control zoom

Ok here we go, this is a strange one and I've been in contact with Canon but so far they cannot find a solution.

I have a Canon 18-135 Nano with the PZ-E1.  On their own connected to my EOS R, they work fine.  If I try to control the zoom with the BR-E1 bluetooth controller, it will not operate the zoom.  I do have the controller paired as I can start / stop recording (or take pictures) but I cannot get the zoom function to work, which the BR-E1 claims to support .  At first Canon told me it wasn't compatible until I pointed out that their own website where you can buy the BR-E1 claims compatibility.  I also recreated this on a Canon M50 but it's possible the BR-E1 isn't fully compatible with that camera.

Does anyone else have this combination?  Or better yet, does anyone know a camera where this combination (Canon 18-135 w/ PZ-E1 and zoom control on the BR-E1) will work?

 Voltaic's gear list:Voltaic's gear list
Canon EOS R
Canon EOS R
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