Is it possible to return/replace X-T3 after this?

Started 4 months ago | Discussions thread
Jerry-astro
MOD Jerry-astro Forum Pro • Posts: 13,384
Re: I'm confused...

stevo23 wrote:

Jerry-astro wrote:

bobotoka wrote:

Recently i bought Fuji X-T3 camera and sold my old Canon 600D. I used that camera for 6.5 years and before selling it was in mint condition, really – like a new camera. And I really carried it everywhere.

Then I got Fuji X-T3 and after only 3 weeks of using it sync terminal button fell off from the body and camera was scratched – it looks like I was dragging it on a floor. Since I am very careful with my gear I don't know how it's possible that camera which was basically "camera of the 2018". During that time I event didn't put my camera on a tripod.

Tried to contact Fuji headquarters – no response. Contacted local Fuji distributor and they respond after 3 weeks – but I needed to contact national body for customer protection to reach to Fuji. They told me that it's my fault and they cannot do anything. They even told me that is normal for sync terminal to fell off since its removable???

If I can make any conclusion it seems like Fuji didn't do a good job in final production – they should put some kind of protective layer on silver area of a camera.

And now I don't know what to do. I like camera performance by now but I am afraid that I need to use this camera with several protective cases on it and have gloves on my hand to not get it completely scratched

Any thoughts or advices?

Thank you

You're not getting a lot of sympathy here, and I'm afraid you won't from me either. I take decent care of my gear and haven't experienced anything even close to what you're showing here. Damage like that doesn't just happen... it results from rough handling or other such "abuse." Given my own experience with the 3 Fuji bodies I've owned so far, I find them to be as robust as one should expect from gear such as this. However, they are not designed to be abused, and frankly, the sort of markings you've shown are signs of mishandling, whether you are willing to acknowledge it or not.

You can try returning the camera for warranty repair and you might get lucky in terms of the costs. However, under normal usage conditions, a protective case and gloves are most certainly not necessary. You might give some serious thought to how you handle and use your gear.

I'm confused as to why anyone would not be elated to get some honest wear and tear on their camera body. Not that one should intentionally drag it across a boulder. But to look down and see scratches that you don't recall causing - that's like a gift from the camera-art god.

Well, if you’ve hung around DPR as long as I have, you’ll find plenty of folks who view cameras as a form of jewelry with imperfections being a bad thing rather than a badge of honor.  I try to keep my cameras in good shape and perhaps “baby” them a bit, but I’m not obsessed with it either.

-- hide signature --

Jerry-Astro
Fujifilm X Forum Co-Mod

 Jerry-astro's gear list:Jerry-astro's gear list
Fujifilm X-T2 Fujifilm X-H1 Carl Zeiss Touit 2.8/12 Fujifilm XF 10-24mm F4 R OIS Fujifilm 16-55mm F2.8R LM WR +2 more
Post (hide subjects) Posted by
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow