Is it possible to return/replace X-T3 after this?

Started 4 months ago | Discussions thread
deednets Veteran Member • Posts: 9,597
Re: Not a lot of sympathy here...

Jerry-astro wrote:

bobotoka wrote:

Recently i bought Fuji X-T3 camera and sold my old Canon 600D. I used that camera for 6.5 years and before selling it was in mint condition, really – like a new camera. And I really carried it everywhere.

Then I got Fuji X-T3 and after only 3 weeks of using it sync terminal button fell off from the body and camera was scratched – it looks like I was dragging it on a floor. Since I am very careful with my gear I don't know how it's possible that camera which was basically "camera of the 2018". During that time I event didn't put my camera on a tripod.

Tried to contact Fuji headquarters – no response. Contacted local Fuji distributor and they respond after 3 weeks – but I needed to contact national body for customer protection to reach to Fuji. They told me that it's my fault and they cannot do anything. They even told me that is normal for sync terminal to fell off since its removable???

If I can make any conclusion it seems like Fuji didn't do a good job in final production – they should put some kind of protective layer on silver area of a camera.

And now I don't know what to do. I like camera performance by now but I am afraid that I need to use this camera with several protective cases on it and have gloves on my hand to not get it completely scratched

Any thoughts or advices?

Thank you

You're not getting a lot of sympathy here, and I'm afraid you won't from me either. I take decent care of my gear and haven't experienced anything even close to what you're showing here. Damage like that doesn't just happen... it results from rough handling or other such "abuse." Given my own experience with the 3 Fuji bodies I've owned so far, I find them to be as robust as one should expect from gear such as this. However, they are not designed to be abused, and frankly, the sort of markings you've shown are signs of mishandling, whether you are willing to acknowledge it or not.

You can try returning the camera for warranty repair and you might get lucky in terms of the costs. However, under normal usage conditions, a protective case and gloves are most certainly not necessary. You might give some serious thought to how you handle and use your gear.

It did cross your mind that he only has 3 posts? The Rebel T3i had of course a reputation for being tough as, so an alternative take would be not to be surprised that the Rebel or Kiss (my favourite!) would outclass the XT3 which I believe is made of some cheap metal?

But that aside, plastic doesn’t mark as easily as metal, as any MacBook careless student user where the same I–always–keep–my–car–keys–in–my–computer–bag would have rendered his Compaq budget laptop marked far less by his/her Mitsubishi Mirage keys.


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